Onsite Service Desk Tier 1/2 Specialist (Deskside)

Leidos; Brookmont (MD); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos in Bethesda, MD seeks a Tier 1/2 Service Desk/Deskside Support Administrator to deliver first-line IT support within a highly secure environment supporting the Intelligence Community. You will troubleshoot hardware, software, AD, and end-user devices, log incidents, and escalate complex issues to higher tiers as needed.

The role requires DoD 8570 IAT Level II certification or willingness to obtain, TS/SCI with Poly clearance, US citizenship, and a Monday–Friday onsite 0600–1800 shift.

Qualifications

• Bachelor's degree with 4+ years of relevant IT support experience.
• Experience supporting Windows desktop operating systems.
• Experience in Service Desk, Help Desk, or Deskside support.
• Experience managing user accounts in Microsoft Active Directory.
• Experience troubleshooting Windows OS and applications.
• Knowledge of AD, DNS, DHCP, and Group Policy.
• Experience with ITSM platforms (ServiceNow or Remedy).
• Strong customer service and communication skills.
• Ability to document incidents and resolutions clearly.

Responsibilities

• Serve as the first point of contact for incidents via phone, email, chat, and walk-up.
• Troubleshoot and resolve end-user hardware, software, and peripheral issues.
• Install and configure desktop hardware and software.
• Create and manage user accounts in Active Directory.
• Document incidents and resolutions in the ITSM system.
• Prioritize and escalate complex issues to higher-tier teams.
• Participate in security procedures for classified and unclassified environments.

Skills

Customer service

Windows troubleshooting

Active Directory

ITSM

Communication

Time management

Team collaboration

DoD 8570 II certified

Education

Bachelor's degree

Tools

ServiceNow

Remedy

Job description

Leidos in Bethesda, MD seeks a Tier 1/2 Service Desk/Deskside Support Administrator to deliver first-line IT support within a highly secure environment supporting the Intelligence Community. You will troubleshoot hardware, software, AD, and end-user devices, log incidents, and escalate complex issues to higher tiers as needed.

The role requires DoD 8570 IAT Level II certification or willingness to obtain, TS/SCI with Poly clearance, US citizenship, and a Monday–Friday onsite 0600–1800 shift.