DoD Service Desk Technician, TS-Eligible, On-Site

SAIC; Maryland; On-site; USD 40,001 - 80,000; Full time

Job summary

SAIC at Aberdeen Proving Ground, MD is seeking a technically skilled IT Support professional to provide Tier I/II support for hardware and software. The role involves recommending system modifications to improve usability and routing issues to Tier III and other teams for rapid resolution.

The position requires a DoD Secret clearance, ability to obtain Top Secret, and DoD 8570/8140 certifications (IAT II or higher). Excellent communication and documentation skills are essential.

Qualifications

• Must have a High School Diploma with two (2) years of relevant experience in IT or Service Desk.
• IAT Level II Certification or higher per DoD 8570/8140 (e.g., Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
• Microsoft 365 Certified Endpoint Administrator Associate within 6 months of start date.

Responsibilities

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance usability of IS and network resources.
• Route and elevate requests to Tier III and other teams for quick resolution.
• Work with network services, software systems engineering, and application development teams to restore service.

Skills

Tier I/II Support

Customer service

Documentation

Communication skills

Troubleshooting

Education

High School Diploma

BA/BS degree

Tools

Microsoft Office Suite

Job description

SAIC at Aberdeen Proving Ground, MD is seeking a technically skilled IT Support professional to provide Tier I/II support for hardware and software. The role involves recommending system modifications to improve usability and routing issues to Tier III and other teams for rapid resolution.

The position requires a DoD Secret clearance, ability to obtain Top Secret, and DoD 8570/8140 certifications (IAT II or higher). Excellent communication and documentation skills are essential.