TS/SCI Service Desk Officer — Tier 1 IT Support (Onsite)

General Dynamics Corporation; Reston, Northern (VA, KY); Hybrid; USD 98,000 - 132,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

GDIT in Reston, VA is seeking a Service Desk Officer with TS/SCI w/ Polygraph to provide Tier 1 support across phone, email, and ticketing systems. You will monitor critical network and server infrastructure and perform initial troubleshooting to resolve issues efficiently.

The role requires strong communication, DoD 8570 IAT Level 2 clearance, and willingness to work onsite in Northern Virginia. You will collaborate with senior staff, assist with account management, licenses, and system ports,

Qualifications

• Active TS/SCI clearance with polygraph.
• Education requirements are flexible based on experience.
• Strong verbal and written communication skills, including excellent phone etiquette.
• General IT experience and familiarity with common IT concepts.
• Willingness to work onsite in Northern Virginia (Reston).
• Ability to work effectively both independently and within a team.
• Must meet DoD 8570 requirements (IAT Level 2) by security indoctrination, including any required CE certifications.

Responsibilities

• Provide Tier 1 Service Desk support via telephone, email, and ticketing systems.
• Monitor Network and Server Infrastructure, identifying and responding to alerts.
• Perform initial troubleshooting of LAN/WAN telecommunications equipment and supporting applications/services.
• Use knowledge bases, documentation, and IT management tools to solve technical issues.
• Serve as a liaison between end users and senior technical staff for escalated issues.
• Process routine customer work orders, including enabling network ports, managing software licenses, and creating system accounts.
• Maintain courteous and responsive communication in all customer interactions.

Skills

Backup and Recovery

IT Systems

System Administration

Job description

GDIT in Reston, VA is seeking a Service Desk Officer with TS/SCI w/ Polygraph to provide Tier 1 support across phone, email, and ticketing systems. You will monitor critical network and server infrastructure and perform initial troubleshooting to resolve issues efficiently.

The role requires strong communication, DoD 8570 IAT Level 2 clearance, and willingness to work onsite in Northern Virginia. You will collaborate with senior staff, assist with account management, licenses, and system ports,