Senior TS/SCI Helpdesk Specialist — Remote IT Support

Leidos; Fort Belvoir (VA); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos seeks a Sr. Tier 2 Helpdesk Specialist to support a large DOD contract at Fort Belvoir, VA. Responsibilities include troubleshooting, incident management, and customer support for IT services in classified and unclassified environments.

The ideal candidate holds an active DOD TS/SCI clearance with IAT Level II certification and experience with IT ticketing systems such as Remedy or ServiceNow. On-site support and adherence to SLA commitments are essential.

Qualifications

• High School diploma with 5+ years of relevant IT helpdesk experience.
• Active DOD TS/SCI clearance is required.
• IAT Level II (SEC+ or equivalent) certification required before start date and must be maintained.

Responsibilities

• Troubleshoot and resolve technical issues via deskside or remote tickets.
• Correlate events for IT services management and incident response.
• Provide prompt, high-quality customer service to DTRA personnel.

Skills

Customer service

Ticketing systems

Remote support

ITIL

Remedy

ServiceNow

Education

High School Diploma

IAT Level II (SEC+ or equivalent)

Active DOD TS/SCI clearance

Tools

Remedy

ServiceNow

Windows Server

Cisco

Job description

Leidos seeks a Sr. Tier 2 Helpdesk Specialist to support a large DOD contract at Fort Belvoir, VA. Responsibilities include troubleshooting, incident management, and customer support for IT services in classified and unclassified environments.

The ideal candidate holds an active DOD TS/SCI clearance with IAT Level II certification and experience with IT ticketing systems such as Remedy or ServiceNow. On-site support and adherence to SLA commitments are essential.