Onsite Service Coordinator — Energy Solutions (Plymouth, MN)

THE RIGHT STAFF; Fort Snelling Unorganized Territory (MN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

THE RIGHT STAFF, partnering with a fast-growing energy management company in Plymouth, MN, seeks a Service Coordinator to join a high-touch service team. The role involves high-volume ticketing, coordinating work orders and small projects from initiation through closeout and invoicing.

You will work with electricians and technicians, schedule work, track progress using Oracle, SmartSheet and Salesforce, and respond to urgent service needs.

Qualifications

• 1-3 years of experience in customer service or client-facing coordination.
• Strong communication skills and professionalism when working with internal and external stakeholders.
• Intermediate to advanced Excel skills; data fluency is required.

Responsibilities

• Coordinate service work orders and small-scope projects from initiation through closeout and invoicing.
• Manage relationships with customers and vendors while ensuring service timelines and expectations are met.
• Respond to emergency and off-hours service needs (shared rotation schedule).
• Schedule and communicate with external Labor Partners and hold all parties accountable to project scope, timeline, and budget.
• Track service progress and maintain accurate records using Oracle, SmartSheet, Salesforce, and customer portals.
• Proactively identify opportunities for improvement and collaborate with internal teams to enhance service delivery.
• Become a subject matter expert in key areas to support evolving customer needs.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Data fluency

Microsoft Office

Excel

Tools

Oracle

SmartSheet

Salesforce

Excel

Microsoft Office

Job description

THE RIGHT STAFF, partnering with a fast-growing energy management company in Plymouth, MN, seeks a Service Coordinator to join a high-touch service team. The role involves high-volume ticketing, coordinating work orders and small projects from initiation through closeout and invoicing.

You will work with electricians and technicians, schedule work, track progress using Oracle, SmartSheet and Salesforce, and respond to urgent service needs.