Service Coordinator

THE RIGHT STAFF; Fort Snelling Unorganized Territory (MN); Híbrido; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Descripción de la vacante

THE RIGHT STAFF, partnering with a fast-growing energy management company in Plymouth, MN, seeks a Service Coordinator to join a high-touch service team. The role involves high-volume ticketing, coordinating work orders and small projects from initiation through closeout and invoicing.

You will work with electricians and technicians, schedule work, track progress using Oracle, SmartSheet and Salesforce, and respond to urgent service needs.

Formación

• 1-3 years of experience in customer service or client-facing coordination.
• Strong communication skills and professionalism when working with internal and external stakeholders.
• Intermediate to advanced Excel skills; data fluency is required.

Responsabilidades

• Coordinate service work orders and small-scope projects from initiation through closeout and invoicing.
• Manage relationships with customers and vendors while ensuring service timelines and expectations are met.
• Respond to emergency and off-hours service needs (shared rotation schedule).
• Schedule and communicate with external Labor Partners and hold all parties accountable to project scope, timeline, and budget.
• Track service progress and maintain accurate records using Oracle, SmartSheet, Salesforce, and customer portals.
• Proactively identify opportunities for improvement and collaborate with internal teams to enhance service delivery.
• Become a subject matter expert in key areas to support evolving customer needs.

Conocimientos

Customer service

Communication

Problem solving

Multi-tasking

Data fluency

Microsoft Office

Excel

Herramientas

Oracle

SmartSheet

Salesforce

Excel

Microsoft Office

Descripción del empleo

Service Coordinator - On-site in Plymouth, MN

Are you a natural problem-solver who thrives in a fast-paced environment and enjoys wearing multiple hats?

THE RIGHT STAFF has partnered with a fast-growing, results-driven energy management company based in Plymouth, MN, in their search for an experienced Service Coordinator to join their high-touch and fast-paced service team.

Our client is a leader in energy management solutions, known for helping organizations reduce energy use, improve sustainability, and cut costs. They foster a culture of excellence, teamwork, and continuous improvement.

This position provides high-volume ticketing support while coordinating service work orders and small projects from initiation through closeout and invoicing. Collaborates closely with external labor partners (electricians and technicians) to schedule work, manage timelines, and ensure accountability to scope and budget. Maintains strong customer and vendor communication, tracks service progress, and supports continuous service improvements while responding to urgent service needs.

• Coordinate service work orders and small-scope projects from initiation through closeout and invoicing
• Manage relationships with customers and vendors while ensuring service timelines and expectations are met
• Respond to emergency and off-hours service needs (shared rotation schedule)
• Schedule and communicate with external Labor Partners and hold all parties accountable to project scope, timeline, and budget
• Track service progress and maintain accurate records using tools such as Oracle, SmartSheet, Salesforce, and customer portals
• Proactively identify opportunities for improvement and collaborate with internal teams to enhance service delivery
• Become a subject matter expert in key areas to support evolving customer needs
• 1-3 years of experience in customer service or a client-facing coordination role
• Strong communication skills and professionalism in working with internal and external stakeholders
• Ability to manage multiple tasks, prioritize under pressure, and stay highly organized
• Intermediate to advanced Excel skills; data fluency is key
• Experience working with Microsoft Office and general tech-savviness
• Experience in lighting, electrical, or energy services preferred
• Knowledge of LED technologies and lighting systems preferred
• Direct-hire opportunity with a comprehensive benefits package included
• Schedule is Monday to Friday - 8 am to 5 pm (w/ flexibility on start and end times)
• Competitive Pay: $55-60k + annual bonus
• Position is 80% onsite in Plymouth, MN (4 days onsite, 1 day remote)

We thank all interested candidates. However, only those selected for interviews will be contacted.

THE RIGHT STAFF is an Equal Opportunity Employer.