Service Scheduling & Admin Coordinator

Generac Power Systems; Virginia; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life, long-term disability, flexible?

accrued paid time off

8 paid Holidays

401(k) retirement benefits

Job summary

Energy Systems in Virginia is seeking a Service Coordinator to manage administrative workflow for the service department. You will create work orders, handle incoming service calls, quote repairs, and assist with the technician schedule and job calendar.

Responsibilities include processing completed work orders, following up on quotes and repairs, and supporting parts and sales teams to ensure outstanding customer service. Strong computer skills with MS Office are required.

Qualifications

• HS Diploma or equivalent required.
• Minimum 2 years administrative experience in a service-related business.
• Minimum 2 years scheduling field technicians and/or customer service.
• Knowledge of Microsoft Office applications.

Responsibilities

• Create work orders, answer incoming phone calls, and assist with scheduling of technicians.
• Process completed work orders while monitoring GP goals.
• Follow up on quoted service repair jobs and recommended repairs.
• Support other Service departmental roles on an as-needed basis.
• Support the parts and sales department as needed to provide excellent customer service.

Skills

MS Office

Time management

Interpersonal skills

Mechanical/technical aptitude

Team player

Basic math skills

Education

HS Diploma or Equivalent

Associate Degree or equivalent

Job description

Energy Systems in Virginia is seeking a Service Coordinator to manage administrative workflow for the service department. You will create work orders, handle incoming service calls, quote repairs, and assist with the technician schedule and job calendar.

Responsibilities include processing completed work orders, following up on quotes and repairs, and supporting parts and sales teams to ensure outstanding customer service. Strong computer skills with MS Office are required.