Service Coordinator: Scheduling & Admin Excellence

Generac Power Systems, Inc.; Sussex, Northern (WI, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life insurance

Long-term disability

Job summary

Energy Systems in Wisconsin is seeking a Service Coordinator to manage work orders, field scheduling, quoting repairs, and invoicing for the service department. The role supports parts, sales, and customer service teams in a fast-paced environment.

The ideal candidate has 2 years of administrative experience in a service-related business and proficiency with Microsoft Office. HS diploma required; associate degree preferred.

Qualifications

• Must have strong computer literacy including Outlook, Word, Excel.
• General knowledge of service parts and service industry with basic mechanical/technical aptitude.
• Ability to prioritize and manage time effectively.

Responsibilities

• Create work orders and answer incoming calls, assist with scheduling technicians.
• Process completed work orders and monitor GP goals.
• Follow up on quotes and recommended repairs.
• Support other Service department roles as needed.
• Assist parts and sales to deliver excellent customer service.
• Perform other duties as assigned.

Skills

Time management

Interpersonal skills

Customer service

Team player

Handling high pressure

Basic math

Education

HS Diploma or Equivalent

Associate Degree or equivalent

Tools

Microsoft Office

Job description

Energy Systems in Wisconsin is seeking a Service Coordinator to manage work orders, field scheduling, quoting repairs, and invoicing for the service department. The role supports parts, sales, and customer service teams in a fast-paced environment.

The ideal candidate has 2 years of administrative experience in a service-related business and proficiency with Microsoft Office. HS diploma required; associate degree preferred.