Onsite Service Coordinator - Cincinnati

Raymond Storage Concepts; Cincinnati (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Company-paid short-term disability

401(k) retirement plan with company 
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Paid Time Off

Employee Discount Program

Employee Referral Bonus

Team-oriented culture

Job summary

Raymond Storage Concepts in Cincinnati (Blue Ash) is seeking a Service Coordinator to connect customers, field technicians, and internal teams. You’ll help keep daily operations moving, prioritize service requests, and ensure accurate invoicing and scheduling while delivering excellent customer experiences.

In this onsite role, you’ll collaborate with the Operations Manager and technicians, manage work orders, and communicate updates to customers, aiming to streamline service delivery and

Qualifications

• 2+ years of experience in customer service, administrative support, coordination, scheduling, or a similar environment.
• A customer-first mindset and genuine desire to help solve problems.
• Strong communication and interpersonal skills.
• The ability to stay organized while managing multiple priorities.
• Confidence working in a fast-paced environment where plans can change throughout the day.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong data entry and computer skills with the ability to learn new systems.
• The ability to work independently while also being a collaborative member of the team.

Responsibilities

• Serve as a key point of contact for customers calling with equipment breakdowns and service requests.
• Evaluate incoming service needs and help prioritize the appropriate technician and timing.
• Keep customers informed on the status of their service calls and provide proactive updates along the way.
• Review completed technician work orders throughout the day to ensure information is complete and accurate.
• Monitor and manage Work in Progress (WIP), including updating work order notes and status codes.
• Process customer invoices accurately based on individual billing requirements.
• Close and invoice scheduled maintenance work orders and make necessary system updates.
• Partner with Service Technicians to resolve missing information or discrepancies on work orders.
• Collaborate with Sales and other internal teams to provide a positive customer experience.
• Coordinate new equipment installations between customers, Sales, and Service Technicians to help ensure scheduling and execution go smoothly.

Skills

Customer service

Administrative support

Scheduling

Coordination

Communication

Tools

Microsoft Office

Job description

Raymond Storage Concepts in Cincinnati (Blue Ash) is seeking a Service Coordinator to connect customers, field technicians, and internal teams. You’ll help keep daily operations moving, prioritize service requests, and ensure accurate invoicing and scheduling while delivering excellent customer experiences.

In this onsite role, you’ll collaborate with the Operations Manager and technicians, manage work orders, and communicate updates to customers, aiming to streamline service delivery and