Service Coordinator

Raymond Storage Concepts, Inc.; Cincinnati (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k) retirement plan with company**?

Paid Time Off

Volunteer Time Off

Employee Discount Program

Employee Referral Bonus

Team-oriented culture

Job summary

Raymond Storage Concepts is seeking a Service Coordinator for our Cincinnati team. You will act as the hub between customers, field technicians, sales, and internal partners to keep daily service operations running smoothly.

Responsibilities include prioritizing service needs, communicating updates, and ensuring accurate invoicing while supporting installation scheduling and customer satisfaction in a fast-paced, onsite environment.

Qualifications

• 2+ years of experience in customer service, administrative support, coordination, scheduling, or a similar environment.
• A customer-first mindset and genuine desire to help solve problems.
• Strong communication and interpersonal skills.
• Ability to stay organized while managing multiple priorities.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong data entry and computer skills with the ability to learn new systems.

Responsibilities

• Serve as a key point of contact for customers calling with equipment breakdowns and service requests.
• Evaluate incoming service needs and help prioritize the appropriate technician and timing.
• Keep customers informed on the status of their service calls and provide proactive updates along the way.
• Review completed technician work orders to ensure information is complete and accurate.
• Monitor and manage Work in Progress (WIP) and update work order notes and status codes.
• Process customer invoices accurately based on billing requirements.
• Close and invoice scheduled maintenance work orders and update systems accordingly.
• Collaborate with Sales and internal teams to provide a positive customer experience.
• Coordinate new equipment installations between customers, Sales, and Service Technicians.

Skills

Customer service

Scheduling

Coordination

Communication

Data entry

Microsoft Office

Tools

Outlook

Excel

Job description

Pay: $23–$25 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Location: Cincinnati (Blue Ash), OH — onsite 5 days per week

About Raymond Storage Concepts

Raymond Storage Concepts is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana, and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in material handling technology, expertise, and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.

Position Overview

Be the Connection That Keeps Service Moving

Are you someone who enjoys staying busy, solving problems, and helping people? Do you like being the person who keeps all the moving pieces organized and makes sure nothing falls through the cracks?

Raymond Storage Concepts is looking for a Service Coordinator to join our Cincinnati team. In this role, you'll be at the center of our service operation, helping connect our customers, field service technicians, sales team, and internal partners to keep each day running smoothly.

No two days will look exactly the same. One minute you may be helping a customer with an equipment breakdown, the next you're communicating with a technician, reviewing a work order, coordinating an installation, or making sure an invoice is accurate and ready to go.

If you're organized, customer-focused, comfortable juggling multiple priorities, and enjoy being part of a team, this could be a great opportunity to grow your career with RSC.

What You'll Do

Responsibilities

As a Service Coordinator, you'll work closely with our Operations Manager and field service team to help deliver a seamless experience for our customers. Your responsibilities will include:

• Serve as a key point of contact for customers calling with equipment breakdowns and service requests.
• Evaluate incoming service needs and help prioritize the appropriate technician and timing.
• Keep customers informed on the status of their service calls and provide proactive updates along the way.
• Review completed technician work orders throughout the day to ensure information is complete and accurate.
• Monitor and manage Work in Progress (WIP), including updating work order notes and status codes.
• Process customer invoices accurately based on individual billing requirements.
• Close and invoice scheduled maintenance work orders and make necessary system updates.
• Partner with Service Technicians to resolve missing information or discrepancies on work orders.
• Collaborate with Sales and other internal teams to provide a positive customer experience.
• Coordinate new equipment installations between customers, Sales, and Service Technicians to help ensure scheduling and execution go smoothly.
• Help keep the service operation organized and moving forward as priorities change throughout the day.

What We're Looking For

You don't have to come from the material handling industry to be successful in this role. We're looking for someone with strong transferable skills and the ability to learn our business.

Our Ideal Candidate Brings

• 2+ years of experience in customer service, administrative support, coordination, scheduling, or a similar environment.
• A customer-first mindset and genuine desire to help solve problems.
• Strong communication and interpersonal skills.
• The ability to stay organized while managing multiple priorities.
• Confidence working in a fast-paced environment where plans can change throughout the day.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong data entry and computer skills with the ability to learn new systems.
• The ability to work independently while also being a collaborative member of the team.
• A proactive mindset—you see something that needs attention and take ownership of helping move it forward.

Why Join Raymond Storage Concepts?

At RSC, you'll be joining a team where your work directly impacts our customers and the technicians serving them every day. This is an opportunity to learn our service business, build relationships across the organization, and become an important part of keeping our Cincinnati operation running successfully.

We Offer

• Medical, dental, and vision insurance
• Life and disability coverage
• Company-paid short-term disability insurance
• 401(k) retirement plan with company match
• Paid Time Off
• Volunteer Time Off
• Employee Discount Program
• Employee Referral Bonus
• A fun, competitive, and team-oriented company culture

This position is onsite five days per week at our Cincinnati (Blue Ash) office and follows a Monday–Friday, 8:00 AM –5:00 PM schedule.

If you're ready for a role where you can stay busy, build relationships, solve problems, and play an important part in the customer experience, we'd love to hear from you.

Sponsorship Statement

Employment authorization required. Raymond Storage Concepts will not pursue visa sponsorship for this position.