Onsite Service Center Supervisor - Healthcare Scheduling

Jobtome; Woodburn (VA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Employer-paid health insurance (Dental

Profit sharing & 403(b)

Paid time off and holidays

Job summary

Lancaster Family Health Center in Salem, Oregon is seeking a Service Center Supervisor to lead a team of scheduling coordinators and ensure timely access to care. You will coach, monitor performance, and streamline processes to improve service quality across clinics in Oregon and Washington.

The role emphasizes day-to-day leadership, with opportunities to contribute to performance improvements and staff development in a fast-paced healthcare environment.

Qualifications

• Supervisory or lead experience in a call center or service center environment.
• Experience in healthcare call centers is preferred.
• Proficiency with English/Spanish language is advantageous.
• Strong communication and customer service orientation required.

Responsibilities

• Lead and develop scheduling coordinators to meet performance targets.
• Monitor key metrics like call volume, wait times, and customer satisfaction.
• Coordinate with clinics and call center to optimize scheduling procedures.
• Provide coaching, performance evaluations, and recruitment support.

Skills

Supervisory experience

Call center operations

Bilingual English/Spanish

Customer service

Data analysis

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Tools

Microsoft Office Suite

Job description

Lancaster Family Health Center in Salem, Oregon is seeking a Service Center Supervisor to lead a team of scheduling coordinators and ensure timely access to care. You will coach, monitor performance, and streamline processes to improve service quality across clinics in Oregon and Washington.

The role emphasizes day-to-day leadership, with opportunities to contribute to performance improvements and staff development in a fast-paced healthcare environment.