Onsite Healthcare Scheduling Center Lead

Jobtome; Rickreall (OR); In loco; USD 40.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

403(b) retirement plan

Paid time off (PTO)

Paid holidays

Profit sharing

Bilingual pay premium

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead about 19 scheduling coordinators across multiple clinics in Oregon and Washington. You will coach, monitor performance, and ensure timely access to care for patients.

In this onsite role, you will support day-to-day operations, manage peak volumes, and drive process improvements within a regional service center of 40+ staff to deliver a high-quality patient experience.

Competenze

• Five years of call center or supervision experience in a service center environment.
• Experience leading scheduling coordinators and driving performance targets.
• Bilingual English/Spanish preferred, with pay differential awareness.
• Healthcare setting experience highly preferred.

Mansioni

• Formulates policies and processes that meet organizational standards.
• Manages performance targets and coaching for individuals and teams.
• Monitors call volumes, queue times, and customer satisfaction metrics.
• Acts as liaison between call center and clinics.
• Updates scheduling protocols and improves procedures.
• Participates in leadership meetings and reports results.

Conoscenze

Call center supervision

Team coaching

Bilingual English/Spanish

Performance metrics

Formazione

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Strumenti

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead about 19 scheduling coordinators across multiple clinics in Oregon and Washington. You will coach, monitor performance, and ensure timely access to care for patients.

In this onsite role, you will support day-to-day operations, manage peak volumes, and drive process improvements within a regional service center of 40+ staff to deliver a high-quality patient experience.