Onsite Healthcare Scheduling Supervisor

Jobtome; Sublimity (OR); In loco; USD 39.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Bilingual pay

Profit sharing

Retirement plan 403(b)

PTO and holidays

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead a team of about 19 scheduling coordinators across multiple clinics in the region. You will coach, monitor performance, and implement improvements to ensure timely access to care while maintaining service quality.

This is a full-time, onsite leadership role requiring hands-on involvement in day-to-day operations. You will collaborate with Clinic Leadership, manage performance metrics, and support the call

Competenze

• High School Diploma or GED required; associate/bachelor substitutions may apply.

Mansioni

• Lead and coach a team of scheduling coordinators to meet performance targets.
• Monitor call center metrics (volume, queue times, abandonment, satisfaction).
• Develop and implement process improvements for scheduling and service delivery.
• Coordinate between call center and clinical sites to ensure smooth scheduling.
• Participate in Clinic Leadership meetings and report performance results.

Conoscenze

Leadership

Call center management

Scheduling coordination

Bilingual English/Spanish

Healthcare knowledge

Formazione

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead a team of about 19 scheduling coordinators across multiple clinics in the region. You will coach, monitor performance, and implement improvements to ensure timely access to care while maintaining service quality.

This is a full-time, onsite leadership role requiring hands-on involvement in day-to-day operations. You will collaborate with Clinic Leadership, manage performance metrics, and support the call