Onsite Service Center Supervisor - Healthcare Scheduling

Jobtome; Monmouth (ME); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

Vision coverage

403(b) retirement plan

Paid time off

Job summary

Lancaster Family Health Center in Salem, Oregon is seeking a hands-on Service Center Supervisor to lead approximately 19 scheduling coordinators across multiple clinics. You will coach, monitor, and develop the team while ensuring timely, high-quality patient care and smooth day-to-day operations.

As part of a larger regional center, you will analyze call metrics, optimize workflows, and partner with clinic leadership to maintain service excellence.

Qualifications

• High School Diploma or GED; Associate's Degree preferred; Bachelor's may substitute experience.
• Five years of call center, service center, or supervisory experience in a similar role; healthcare experience preferred.
• Bilingual English/Spanish preferred; bilingual differential pay as applicable.
• Proven leadership, coaching, and staff development abilities.
• Strong communication and conflict-resolution skills; data-driven decision making.

Responsibilities

• Formulates and implements policies, procedures, and processes meeting organizational and regulatory standards.
• Manages performance targets for individuals and teams; monitors KPIs such as call volume and wait times.
• Leads scheduling coordinators and coordinates with clinics; ensures quality and accuracy of work.
• Updates scheduling protocols across clinics served by the call center.
• Recruits, hires, and mentors staff; conducts performance evaluations; coaches for quality improvements.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.

Skills

Leadership experience

Call center knowledge

Bilingual English/Spanish

Customer service

Data analysis

Healthcare terminology

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lancaster Family Health Center in Salem, Oregon is seeking a hands-on Service Center Supervisor to lead approximately 19 scheduling coordinators across multiple clinics. You will coach, monitor, and develop the team while ensuring timely, high-quality patient care and smooth day-to-day operations.

As part of a larger regional center, you will analyze call metrics, optimize workflows, and partner with clinic leadership to maintain service excellence.