Onsite Service Center Supervisor - Healthcare Scheduling Lead

Jobtome; Jefferson (MD); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

$28.63-$35.08/hour DOE with theability

Additional pay for bilingual skills, 0

100% employer-paid health insurance

Profit sharing & 403(b) retirement

Generous PTO and paid holidays

Job summary

Lancaster Family Health Center in Salem, Oregon, is seeking a hands-on Service Center Supervisor to lead about 19 scheduling coordinators. You’ll coach, monitor performance, and streamline processes to ensure timely, high-quality patient care across clinics in Oregon and Washington.

As part of a larger regional team, you’ll drive quality improvements, manage call and text volumes, and collaborate with Clinic Leadership. This onsite role emphasizes daily operation and staff development.

Qualifications

• Five years of call center, service center, or customer service supervisory experience.
• Education: GED or High School Diploma; an Associate's Degree preferred; a Bachelor's Degree may substitute experience.
• Bilingual English/Spanish preferred with differential pay.
• Strong verbal and listening communication skills.

Responsibilities

• Formulates and implements policies, procedures, and processes meeting organizational standards.
• Manages performance targets for individuals and teams.
• Monitors call metrics (volume, queue times, abandonment, dropped calls, customer satisfaction).
• Serves as liaison between call center and clinics scheduling coordinators are serving.
• Updates and maintains scheduling protocols for all clinics the call center is serving.
• Creates improvement plans to optimize procedures and staff engagement.
• Coaches, mentors, and trains staff; conducts performance evaluations.
• Participates in recruitment, onboarding, and staff development.

Skills

Leadership

Customer service

Communication

Analytical skills

Attention to detail

Education

GED or High School Diploma

Associate's Degree preferred

Bachelor's Degree may substitute experience

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

10-key

Job description

Lancaster Family Health Center in Salem, Oregon, is seeking a hands-on Service Center Supervisor to lead about 19 scheduling coordinators. You’ll coach, monitor performance, and streamline processes to ensure timely, high-quality patient care across clinics in Oregon and Washington.

As part of a larger regional team, you’ll drive quality improvements, manage call and text volumes, and collaborate with Clinic Leadership. This onsite role emphasizes daily operation and staff development.