Onsite Service Center Supervisor - Healthcare Scheduling

Jobtome; Salem (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Hourly pay DOE

Bilingual pay for bilingual skills

Health insurance (employer-paid)

Profit sharing & 403(b)

PTO and holidays

Job summary

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead our onsite scheduling team. You will manage about 19 scheduling coordinators who handle patient calls and texts, coordinating appointments across Oregon and Washington, within a larger regional center of over 40 coordinators.

Join a hands-on leadership role focused on coaching, performance monitoring, and operational improvements to ensure accurate, timely care for patients.

Qualifications

• Minimum 5 years of call center, service center, or supervisory experience in a fast-paced environment.
• Healthcare call center experience preferred.
• Ability to coach, mentor and evaluate staff performance.
• Bilingual English/Spanish encouraged for differential pay.

Responsibilities

• Formulates and implements policies, procedures, and processes to meet organizational standards.
• Coaches, mentors, and trains direct report staff; supports staff growth.
• Monitors performance metrics: call volume, queue times, abandonment rates, and customer satisfaction.
• Serves as liaison between call center and clinics scheduling coordinators.
• Updates and maintains scheduling protocols for all clinics the call center serves.
• Participates in recruitment, hiring, and onboarding of staff.

Skills

Leadership

Coaching

Communication

Staff development

Call center ops

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead our onsite scheduling team. You will manage about 19 scheduling coordinators who handle patient calls and texts, coordinating appointments across Oregon and Washington, within a larger regional center of over 40 coordinators.

Join a hands-on leadership role focused on coaching, performance monitoring, and operational improvements to ensure accurate, timely care for patients.