Onsite Healthcare Scheduling Center Supervisor

Jobtome; Aumsville (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

Paid time off

Job summary

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead a team of about 19 scheduling coordinators. The role focuses on coaching, performance management, and process improvement to ensure timely, high-quality patient scheduling across clinics in Oregon and Washington.

You will report to Clinic leadership, partner with the broader service center, and contribute to a stable, efficient operation with cross-clinic collaboration.

Qualifications

• Five years of call center, service center, or contact center experience or five years of direct customer service experience in a supervisory or lead role.
• High School Diploma or GED required; an Associate's Degree is preferred.
• Bilingual English/Spanish preferred with potential differential pay.

Responsibilities

• Formulates and implements policies, procedures, and processes meeting organizational standards and regulatory requirements.
• Assists in formulating performance targets for individuals and teams.
• Monitors key performance metrics such as call volume, queue times, and customer satisfaction.
• Serves as liaison between call center and clinics scheduling coordinators.
• Updates and maintains scheduling protocols for clinics served by the call center.
• Coaches, mentors, and trains staff; conducts performance evaluations.
• Participates in recruitment, hiring, and onboarding of staff.

Skills

People leadership

Scheduling coordination

Performance monitoring

Process improvement

Coaching

Customer service

Multitasking

Data analysis

Bilingual communication

Education

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree may substitute 4 years experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead a team of about 19 scheduling coordinators. The role focuses on coaching, performance management, and process improvement to ensure timely, high-quality patient scheduling across clinics in Oregon and Washington.

You will report to Clinic leadership, partner with the broader service center, and contribute to a stable, efficient operation with cross-clinic collaboration.