Onsite Service Center Lead – Healthcare Scheduling

Jobtome; Turner (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

401(k) / 403(b)

Paid time off

Bilingual pay

Retirement plan

Job summary

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead our onsite scheduling team of ~19 coordinators across Oregon and Washington. You’ll coach, monitor performance, and shape processes to ensure timely, high-quality patient experience.

As part of a larger regional service center, you’ll drive improvements, participate in leadership meetings, and support staff growth while maintaining day-to-day operations and a focus on customer satisfaction.

Qualifications

• High School Diploma or GED; associate's degree preferred.
• Five years of call center, service center, or supervision experience in healthcare preferred.
• Associate's degree may substitute 2 years; bachelor's may substitute 4 years.
• Bilingual English/Spanish preferred; bilingual differential pay applies.
• Call center experience preferred in healthcare.

Responsibilities

• Formulates and implements policies, procedures, and processes to meet standards.
• Assists in setting performance targets for individuals and teams.
• Monitors call volume, wait times, abandonment rates, and customer satisfaction.
• Serves as liaison between call center and clinics; scheduling coordinators served.
• Updates scheduling protocols for all clinics served by the call center.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.

Skills

Leadership

Coaching

Scheduling

Call center management

Bilingual (English/Spanish)

Customer service

Data analysis

Communication

Problem solving

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

10-key

Job description

Lancaster Family Health Center in Salem, OR is seeking a hands-on Service Center Supervisor to lead our onsite scheduling team of ~19 coordinators across Oregon and Washington. You’ll coach, monitor performance, and shape processes to ensure timely, high-quality patient experience.

As part of a larger regional service center, you’ll drive improvements, participate in leadership meetings, and support staff growth while maintaining day-to-day operations and a focus on customer satisfaction.