Onsite Service Center Supervisor - Healthcare Scheduling

Jobtome; Jefferson (MD); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Hourly pay DOE $28.63-$35.08

Bilingual pay

Employer-paid health insurance

Profit sharing & 403(b)

Generous PTO and holidays

Job summary

Lancaster Family Health Center in Salem, Oregon seeks a Service Center Supervisor to lead a team of about 19 scheduling coordinators within a larger regional group of 40+. This onsite role focuses on coaching, performance monitoring, and improving day-to-day operations for high-quality patient care.

You will guide scheduling across clinics in Oregon and Washington, manage performance metrics, and ensure accurate procedures, with opportunities for bilingual pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required; an associate degree preferred.
• Five years of call center or supervisor experience in a service center or healthcare setting.
• Bilingual English/Spanish preferred; ability to receive bilingual differential pay.

Responsibilities

• Formulates and implements policies, procedures, and processes that meet organizational and regulatory standards.
• Assists in formulating and managing performance targets for individuals and teams.
• Monitors key performance metrics: call volume, queue times, abandonments, dropped calls, and patient satisfaction.
• Serves as liaison between call center and clinics; updates scheduling protocols.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.

Skills

Leadership

Call center experience

Bilingual English/Spanish

Customer service

Coaching/mentoring

Performance monitoring

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lancaster Family Health Center in Salem, Oregon seeks a Service Center Supervisor to lead a team of about 19 scheduling coordinators within a larger regional group of 40+. This onsite role focuses on coaching, performance monitoring, and improving day-to-day operations for high-quality patient care.

You will guide scheduling across clinics in Oregon and Washington, manage performance metrics, and ensure accurate procedures, with opportunities for bilingual pay and comprehensive benefits.