Onsite Healthcare Scheduling Supervisor

Jobtome; Stayton (OR); In loco; USD 39.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance (employer-paid)

Profit sharing & 403(b)

Generous PTO and holidays

Bilingual pay enhancement

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead approximately 19 scheduling coordinators and the larger regional team. You will guide day-to-day operations, coach staff, and monitor KPIs to ensure timely, high-quality patient scheduling across Oregon and Washington.

The role emphasizes hands-on leadership, process improvement, and strong customer service while remaining close to clinic operations.

Competenze

• Five years of call center or direct customer service supervisory experience.
• Leadership experience supervising approximately 19 scheduling coordinators in an onsite setting.
• Experience in developing performance targets and coaching staff.
• Bilingual English/Spanish preferred; willingness to receive bilingual differential pay.
• Strong communication and customer service orientation with problem-solving skills.

Mansioni

• Lead and coach scheduling coordinators; manage day-to-day operations.
• Monitor performance metrics and implement improvements.
• Develop scheduling policies and update protocols for clinics.
• Coordinate with Clinic Leadership and report results to the Director.
• Recruit, hire, onboard staff and conduct performance evaluations.

Conoscenze

Leadership

Call center supervision

Performance monitoring

Coaching

Bilingual English/Spanish

Formazione

GED or High School Diploma

Associate's Degree preferred

Bachelor's Degree preferred

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking a Service Center Supervisor to lead approximately 19 scheduling coordinators and the larger regional team. You will guide day-to-day operations, coach staff, and monitor KPIs to ensure timely, high-quality patient scheduling across Oregon and Washington.

The role emphasizes hands-on leadership, process improvement, and strong customer service while remaining close to clinic operations.