Onsite Server Support Specialist (Hybrid)

IBM; New York (NY); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Healthcare benefits including medical,

401(k) and stock plans

Paid time off and parental leave

Learning & certifications

Diversity and inclusion programs

Job summary

IBM Systems Infrastructure & Technology is seeking a System Service Representative NY to install, maintain, and repair non-IBM server products at client sites. You will deliver technical support, participate in project-based services, and leverage IBM tools to improve client operations.

Ideal candidates have High School Diploma or GED, a Technical Diploma preferred, and experience with server hardware and operating systems. Hybrid work options and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED required.
• Technical Diploma preferred.
• Experience with server hardware installation, maintenance, and repair.

Responsibilities

• Perform on-site installation, maintenance and repair of non-IBM server products at client sites.
• Deliver technical support and issue resolution for installation, update, configuration, operations, or performance.
• Participate in project-based services including delivery assessments and relocation of equipment.
• Utilize IBM tools to drive automation and improve client operations.
• Collaborate with various support centers to ensure high-quality resolutions.

Skills

On-site installation

Technical support

Operating systems

IT engineering basics

Education

High School Diploma/GED

Technical Diploma

Tools

Cognitive Support Platform (Salesforce)

Watson Einstein Analytics

Job description

IBM Systems Infrastructure & Technology is seeking a System Service Representative NY to install, maintain, and repair non-IBM server products at client sites. You will deliver technical support, participate in project-based services, and leverage IBM tools to improve client operations.

Ideal candidates have High School Diploma or GED, a Technical Diploma preferred, and experience with server hardware and operating systems. Hybrid work options and comprehensive benefits are offered.