On-Site IT & Hardware Support Specialist

IBM

Herndon (VA)

On-site

USD 44,000 - 58,000

Full time

6 days ago

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Job summary

IBM Systems in Herndon, VA seeks a System Services Representative for Commercial & Consumer. You will perform on-site installation, maintenance, and repair of high-volume products, deliver technical support, and collaborate with multiple IBM centers to resolve incidents.

You will leverage IBM tools like Cognitive Support Platform and Watson Einstein Analytics, stay current with technical certifications, and provide outstanding service to clients across diverse environments.

Qualifications

Education as listed: high school diploma or GED; college diploma preferred.
Experience with on-site installation and maintenance of high-volume products.
Familiarity with IBM tools and data analytics capabilities.

Responsibilities

Perform on-site installation, maintenance and repair of high-volume commercial products.
Deliver technical support and troubleshoot incidents to client satisfaction.
Collaborate with cross‑functional support centers and business units.
Utilize IBM tools to improve automation and client operations.
Maintain up-to-date technical certifications and soft skills training.