On-Site Server Services Technician

IBM; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

8 paid holidays

56 hours sick time annually

80 hours paid vacation

Life insurance

401(k)

Job summary

IBM Infrastructure & Technology is seeking a System Services Representative for MVS Server to deliver on-site installation, maintenance, and repair of non-IBM server products at client sites. You will provide technical delivery and support services, collaborating with various IBM teams to ensure client satisfaction.

The role requires familiarity with server products, operating systems, and IBM tools like Salesforce and Watson Analytics, along with a basic understanding of IT engineering and

Qualifications

• Experience with installation, maintenance and repair of non-IBM server products at client sites.
• Familiarity with server operating systems and related software.
• Experience using IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics.
• Basic IT engineering concepts including installation, customization, operation, recovery, and tuning.
• Familiarity with Hybrid Cloud environments and onsite infrastructure services.

Responsibilities

• Perform On-Site Installation: Install, maintain, and repair non-IBM server products at client sites.
• Deliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues.
• Execute Services Activities: Installation planning, account management, and project-based services as required.
• Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality resolutions.
• Maintain Technical Certifications: Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service.

Skills

Server products

Operating systems

IT tooling

Hybrid cloud

On-site support

Education

High School Diploma/GED

Bachelor's Degree

Tools

Salesforce

Watson Analytics

Job description

IBM Infrastructure & Technology is seeking a System Services Representative for MVS Server to deliver on-site installation, maintenance, and repair of non-IBM server products at client sites. You will provide technical delivery and support services, collaborating with various IBM teams to ensure client satisfaction.

The role requires familiarity with server products, operating systems, and IBM tools like Salesforce and Watson Analytics, along with a basic understanding of IT engineering and