On-Site IT Systems Specialist

IBM

Lansing (MI)

On-site

USD 70,000 - 100,000

Full time

23 hours ago

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Job summary

IBM Systems is seeking a System Services Representative to coordinate hardware and software support, perform on-site installation, maintenance, and repair, and ensure exceptional client satisfaction across IBM and multi-vendor systems. You will work with cross-functional teams to deliver reliable operational services and critical technical support for IT infrastructures.

The role emphasizes preventive maintenance, environment factors, and strong communication to support clients and protect

Qualifications

Experience coordinating hardware and software support for clients
On-site installation, maintenance, and repair for IBM and multi-vendor systems
Strong communication and problem-solving abilities
Teamwork and adaptability
Reliable vehicle for on-site travel
Ability to drive customer satisfaction through top-tier technical support
Primary technical interface coordinating hardware and software to meet client needs

Responsibilities

Install and maintain equipment on-site.
Provide technical support and resolve incidents.
Collaborate with support centers and business units to deliver high-quality resolutions.
Manage client relationships and ensure satisfaction with service delivery.
Update digital technical certifications and soft skills trainings.