IBM System Service Representative

IBM

New York (NY)

On-site

USD 65,000 - 84,000

Full time

8 days ago

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Benefits offered by this job

Healthcare benefits including medical,

401(k) and stock plans

Paid time off and parental leave

Learning & certifications

Diversity and inclusion programs

Job summary

IBM Systems Infrastructure & Technology is seeking a System Service Representative NY to install, maintain, and repair non-IBM server products at client sites. You will deliver technical support, participate in project-based services, and leverage IBM tools to improve client operations.

Ideal candidates have High School Diploma or GED, a Technical Diploma preferred, and experience with server hardware and operating systems. Hybrid work options and comprehensive benefits are offered.

Qualifications

High School Diploma or GED required.
Technical Diploma preferred.
Experience with server hardware installation, maintenance, and repair.

Responsibilities

Perform on-site installation, maintenance and repair of non-IBM server products at client sites.
Deliver technical support and issue resolution for installation, update, configuration, operations, or performance.
Participate in project-based services including delivery assessments and relocation of equipment.
Utilize IBM tools to drive automation and improve client operations.
Collaborate with various support centers to ensure high-quality resolutions.

Skills

On-site installation

Technical support

Operating systems

IT engineering basics

Education

High School Diploma/GED

Technical Diploma

Tools

Cognitive Support Platform (Salesforce)

Watson Einstein Analytics

Job description

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products. You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction.

Your primary responsibilities will include:

Perform On-Site Installation: Install, maintain, and repair non-IBM server products, such as Dell, Oracle, and Fujitsu, at client sites.
Deliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance.
Execute Project-Based Services: Participate in customized project-based services, including Technical Delivery Assessment, installation planning, account management, and relocation of equipment.
Utilize IBM Tools: Leverage IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.

Required education

High School Diploma/GED

Preferred education

Technical Diploma

Required technical and professional expertise

Exposure to Server Products: Familiarity with non-IBM server products, such as Dell, Oracle, and Fujitsu, including their installation, maintenance, and repair.
Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers.
Experience with Technical Support: Exposure to technical support and problem determination, including resolving incidents and advising on potential resolutions.
Familiarity with IBM Tools: Basic understanding of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, used for automation and improving client operations.
Awareness of IT Engineering: Basic knowledge of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.

Preferred technical and professional experience

Digital Technical Certifications: Knowledge of obtaining and maintaining digital technical certifications to demonstrate proficiency in hardware and software solutions.
Soft Skills Training: Familiarity with soft skills training, including verbal and written communication, teamwork and collaboration, emotional intelligence, and critical thinking.
Hybrid Cloud Environments: Exposure to providing onsite infrastructure services, maintenance, and consultancy for hybrid cloud client environments.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title: System Service Representative NY

Date posted: 18-Sep-2026

Job ID: 132715

City / Township / Village: New York

State / Province: New York

Country: United States

Work arrangement: Onsite

Area of work: Infrastructure & Technology

Employment type: Regular

Contract type: Regular

Projected Minimum Salary per year: 65,280.00

Projected Maximum Salary per year: 84,000.00