Onsite Help Desk Technician (Contract) Education IT Support

SkOUT Secure Intelligence; Gibsonia (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

SkOUT Secure Intelligence is seeking a Help Desk Technician for an entry-level IT support role in a school environment. The position is on-site and focuses on assisting students, teachers, and administrative staff with technical issues.

The candidate will handle hardware/software support, ticket resolution, diagnostic questions, and mobile device support while maintaining logs and working within an educational setting.

Qualifications

• Associate or Bachelor's Degree in Information Technology OR 5 years of IT support, customer service and personal management and OR any equivalent combination of education and experience.
• Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripherals
• Active directory experience
• Mobile device experience
• Good troubleshooting skills
• Ability to respond service issues after hours as needed
• Excellent communication skills
• Customer-oriented and cool-tempered
• Valid Driver's license; Must have or be able to obtain child abuse and federal and state criminal record clearances

Responsibilities

• Provide hardware and software support for all technologies
• Address help desk tickets efficiently and in a timely manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Record events and problems and their resolution in logs
• Install updates and configuration modifications to both PC’s and Mac’s
• Provide support for Android and iOS mobile devices

Skills

Troubleshooting

Customer service

After-hours support

Excellent communication

Team player

Education

Associate or Bachelor's Degree in Information Technology

5 years IT support or related experience

Tools

Active Directory

Job description

SkOUT Secure Intelligence is seeking a Help Desk Technician for an entry-level IT support role in a school environment. The position is on-site and focuses on assisting students, teachers, and administrative staff with technical issues.

The candidate will handle hardware/software support, ticket resolution, diagnostic questions, and mobile device support while maintaining logs and working within an educational setting.