Onsite IT Repair & Installation Technician

Getronics; Des Moines (IA); On-site; USD 30,307 - 31,684; Full time

Job summary

A technology service provider is seeking a Field Service Technician to provide onsite repair and installation services for various products. The role requires interacting with clients, addressing technical issues, and performing hardware maintenance. Candidates should have a high school diploma and relevant technical experience. A bonus for experience with deskside support. Competitive pay of $22-$23/hr offered.

Qualifications

• High school diploma or equivalent required.
• 6-12 months work experience in technical support.
• Ability to lift and move computer equipment up to 50 lbs.
• Experience with deskside support is a plus.

Responsibilities

• Provide onsite hardware repair for laptops and desktops.
• Ensure all service level agreements (SLAs) are met.
• Communicate effectively with clients and team members.
• Maintain parts inventory accurately.

Skills

Customer support

Communication skills

Basic troubleshooting

Technical support

Education

High school diploma or equivalent

Relevant technical qualification

Tools

Ticket management tools

Basic repair toolkit

Job description

A technology service provider is seeking a Field Service Technician to provide onsite repair and installation services for various products. The role requires interacting with clients, addressing technical issues, and performing hardware maintenance. Candidates should have a high school diploma and relevant technical experience. A bonus for experience with deskside support. Competitive pay of $22-$23/hr offered.