On-Site AV & IT Helpdesk Technician

Yoh, A Day & Zimmermann Company; San Francisco (CA); On-site; USD 41,328 - 50,971; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision Benefits

Health Savings Account

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly ePayroll

Certification and training opportunities

Job summary

A leading global staffing company is seeking a Helpdesk Specialist with A/V experience in San Francisco. This role involves providing on-site technical support, resolving issues with audio-visual technology, and ensuring customer satisfaction in an IT environment. Ideal candidates will have 2+ years of experience or a relevant degree, strong technical skills, and excellent customer service. Join this dynamic team and contribute to a seamless technology experience.

Qualifications

• 2+ years of on-site technical support experience or relevant degree.
• Strong hands-on A/V technical support experience.
• Excellent customer service skills in resolving tech issues.

Responsibilities

• Provide on-site technical support for users.
• Troubleshoot and resolve various A/V equipment issues.
• Document inquiries and coordinate customer satisfaction.

Skills

On-site technical support experience

A/V technical support experience

Excellent customer service skills

Independent problem solver

PC support expertise

Mac & iOS experience

Education

Degree in a related discipline

Tools

Microsoft Surface Hubs

Crestron

Microsoft Teams Rooms

Service Now

Job description

A leading global staffing company is seeking a Helpdesk Specialist with A/V experience in San Francisco. This role involves providing on-site technical support, resolving issues with audio-visual technology, and ensuring customer satisfaction in an IT environment. Ideal candidates will have 2+ years of experience or a relevant degree, strong technical skills, and excellent customer service. Join this dynamic team and contribute to a seamless technology experience.