Onsite Sales & Service Specialist — Orders & Accounts

Specialized Recruiting Group; Howell (MI); On-site; USD 28,000 - 32,000; Full time

Job summary

Specialized Recruiting Group is seeking a Sales Service Specialist to support customers and distributors throughout the order process while collaborating with internal teams for accurate and timely service.

The role is 100% onsite in Howell, MI, with a compensation range of $20.00–$23.00 per hour. Ideal candidates have 3+ years of office/customer service experience and proficiency in Word/Excel, plus ERP/CRM familiarity.

Qualifications

• 3+ years of office/customer service experience.
• High School Diploma required; associate degree preferred.
• Proficiency with Microsoft Word and Excel.
• ERP/CRM experience preferred.

Responsibilities

• Process orders and samples for customers and distributors.
• Maintain customer accounts and pricing in ERP.
• Coordinate with internal departments on fulfillment and shipping.
• Provide pricing, product information, samples, and required documentation.
• Handle returns, customer concerns, and price increase notifications.
• Serve as liaison between customers, distributors, Sales, Shipping, and internal teams.

Skills

Customer service

Office experience

Multitasking

Communication skills

Problem solving

Independent work

Education

High School Diploma

Associate degree

Tools

MS Word

MS Excel

ERP/CRM systems

Job description

Specialized Recruiting Group is seeking a Sales Service Specialist to support customers and distributors throughout the order process while collaborating with internal teams for accurate and timely service.

The role is 100% onsite in Howell, MI, with a compensation range of $20.00–$23.00 per hour. Ideal candidates have 3+ years of office/customer service experience and proficiency in Word/Excel, plus ERP/CRM familiarity.