Onsite Sales & CRM Specialist — Excel & Customer Support

Qualified Staffing; Bloomfield Hills (MI); On-site; USD 50,000 - 60,000; Full time

Job summary

Qualified Staffing in Bloomfield Hills seeks a Sales Administrator to provide administrative, CRM, and customer-facing support to the sales team, acting as a link between customers, vendors, and program partners.

The position requires strong Excel/Office skills, the ability to learn new software, and professional communication with customers, vendors, and senior leadership. On-site role with no hybrid option.

Qualifications

• High level of proficiency in Microsoft Excel and Microsoft Office.
• Strong ability and willingness to learn new software, including CRM and ERP platforms.
• Previous experience maintaining CRM data is strongly preferred.
• Excellent verbal and written communication skills.
• Comfortable communicating directly with customers over the phone and through email.
• Professional demeanor and ability to interact confidently with customers, vendors, sales professionals, and C-suite executives.
• Strong organizational skills with the ability to manage multiple priorities, appointments, requests, and deadlines.
• Strong attention to detail, particularly when entering and maintaining customer and sales data.
• Ability to work independently and take ownership of responsibilities without constant direction.
• Strong follow-through and ability to recognize what needs to be completed without waiting to be asked.
• Customer-service mindset with the ability to represent the sales team professionally.

Responsibilities

• Provide daily administrative and operational support to the sales team.
• Communicate directly with customers via phone and email on behalf of sales representatives.
• Respond to customer, vendor, and program requests within 24 hours or sooner.
• Monitor and manage requests related to multiple sales programs.
• Route information from customers to the appropriate GPO program.
• Maintain professional communication with customers, vendors, and senior contacts.
• Coordinate and schedule meetings between the sales team, customers, vendors, and GPO partners.
• Attend APS and GPO meetings and vendor training sessions.
• Learn and utilize Zoho CRM daily; enter leads from APS Action Alerts.
• Maintain CRM data integrity and assist with reports for sales meetings.

Skills

Excel proficiency

Office proficiency

CRM data maintenance

Professional communication

Customer interaction (phone & email)

Organizational skills

Independent work

Attention to detail

Follow-through

Customer service mindset

Tools

Zoho CRM

Infor (CSD)

Job description

Qualified Staffing in Bloomfield Hills seeks a Sales Administrator to provide administrative, CRM, and customer-facing support to the sales team, acting as a link between customers, vendors, and program partners.

The position requires strong Excel/Office skills, the ability to learn new software, and professional communication with customers, vendors, and senior leadership. On-site role with no hybrid option.