Customer-Centric Ops Specialist (Onsite, MI)

Proof; Southfield (MI); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K

Flex time off

2 WFH days/month

Equipment provided

Job summary

Proof is seeking an Operations Service Specialist to join the Southfield, MI team. This onsite role focuses on delivering high-quality service to server partners and clients, responding to inquiries, and ensuring successful completion of platform tasks within defined timelines.

The position emphasizes empathy, efficiency, and collaboration, with benefits including medical, dental, vision, disability insurance, a 401K, and paid time off. A flexible work setup with occasional remote work is noted.

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field
• Strong collaboration and partner management skills
• Proficiency in MacOS, Google Suite, and camera-enabled virtual communication

Responsibilities

• Respond to independent server partner and client questions via chat to deliver quality service
• Ensure the successful completion of platform tasks within defined timelines
• Adapt quickly in a fast-paced environment and participate in improvements

Job description

Proof is seeking an Operations Service Specialist to join the Southfield, MI team. This onsite role focuses on delivering high-quality service to server partners and clients, responding to inquiries, and ensuring successful completion of platform tasks within defined timelines.

The position emphasizes empathy, efficiency, and collaboration, with benefits including medical, dental, vision, disability insurance, a 401K, and paid time off. A flexible work setup with occasional remote work is noted.