Sales Service Specialist

Specialized Recruiting Group; Howell (MI); On-site; USD 28,000 - 32,000; Full time

Job summary

Specialized Recruiting Group is seeking a Sales Service Specialist to support customers and distributors throughout the order process while collaborating with internal teams for accurate and timely service.

The role is 100% onsite in Howell, MI, with a compensation range of $20.00–$23.00 per hour. Ideal candidates have 3+ years of office/customer service experience and proficiency in Word/Excel, plus ERP/CRM familiarity.

Qualifications

• 3+ years of office/customer service experience.
• High School Diploma required; associate degree preferred.
• Proficiency with Microsoft Word and Excel.
• ERP/CRM experience preferred.

Responsibilities

• Process orders and samples for customers and distributors.
• Maintain customer accounts and pricing in ERP.
• Coordinate with internal departments on fulfillment and shipping.
• Provide pricing, product information, samples, and required documentation.
• Handle returns, customer concerns, and price increase notifications.
• Serve as liaison between customers, distributors, Sales, Shipping, and internal teams.

Skills

Customer service

Office experience

Multitasking

Communication skills

Problem solving

Independent work

Education

High School Diploma

Associate degree

Tools

MS Word

MS Excel

ERP/CRM systems

Job description

About the Role:Our client is looking for a Sales Service Specialist to support customers and distributors throughout the order process while working closely with internal teams to ensure accurate and timely service.

Compensation Range:$20.00 – $23.00/hour

What You’ll Do:

• Process customer and distributor orders and samples
• Maintain customer accounts and pricing in the ERP system
• Coordinate with internal departments on order fulfillment and shipping
• Provide customers with pricing, product information, samples, and required documentation
• Handle returns, customer concerns, and price increase notifications
• Serve as a liaison between customers, distributors, Sales, Shipping, and internal teams

What We’re Looking For:

• 3+ years of office/customer service experience
• High School Diploma required; Associate Degree preferred
• Proficiency with Microsoft Word and Excel
• ERP/CRM experience preferred
• Strong communication, organization, and problem-solving skills
• Ability to prioritize multiple tasks and work independently
• Monday – Friday, 8:00 AM – 5:00 PM
• 100% onsite in Howell, MI
• Professional office environment with occasional access to production/lab areas
• Safety equipment required in production and lab areas

Specialized Recruiting Group is an equal opportunity employer.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship.