Onsite Restaurant GM: Service & Operations Leader

Onsite Retailers; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Onsite Retailers is seeking a General Manager to oversee all day-to-day restaurant operations in New York. This role covers BOH and FOH staffing, staff development, performance documentation, inventory control, sanitation, safety, and fiscal responsibilities including revenues and cash handling.

You will lead by example, solve problems, and drive customer service to brand standards. The ideal candidate will have 3+ years of management experience in fast-paced hospitality, excellent

Qualifications

• Demonstrated leadership ability; ability to lead by example.
• Excellent verbal and written communication skills.
• Commitment to service of customers, staff, co-workers, and management.
• Demonstrated coaching and development skills.
• Ability to train and delegate.
• Knowledge of P&L and budgeting.
• Follow through and dependability.

Responsibilities

• Oversee daily opening and closing procedures with accurate documentation.
• Maintain high level of customer service for all guests.
• Lead and enforce Onsite Retailers operating procedures across staff.
• Participate in management meetings and staff briefings.
• Supervise pre- and post-shift meetings; communicate with team.
• Manage inventory, cost control, and waste reduction to meet budgets.
• Ensure cash handling, deposits, and end-of-night reports are accurate.

Skills

Leadership

Customer service focus

Staff development

Problem solving

Operations management

Education

Associate degree or equivalent in Hospitality, Business, or Culinary Arts

Job description

Onsite Retailers is seeking a General Manager to oversee all day-to-day restaurant operations in New York. This role covers BOH and FOH staffing, staff development, performance documentation, inventory control, sanitation, safety, and fiscal responsibilities including revenues and cash handling.

You will lead by example, solve problems, and drive customer service to brand standards. The ideal candidate will have 3+ years of management experience in fast-paced hospitality, excellent