Restaurant Operations Lead & Guest Experience Mentor

SA Hospitality Group; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

SA Hospitality Group in New York City is seeking an Assistant General Manager to oversee restaurant operations in the absence of the General Manager. The role requires an established hospitality professional who can lead teams, maintain guest satisfaction, and uphold the integrity of the business.

You will manage dining room service, labor, product presentation, and administrative duties, training staff, monitoring safety procedures, and working closely with management to drive performance and

Qualifications

• The ability to work as part of a team and maintain personal cleanliness.
• Strong leadership and training capabilities.
• Excellent time management under high-volume service.
• Clear English communication and listening skills.

Responsibilities

• Direct daily operations and oversee staff in the absence of GM.
• Assist service flow and guest satisfaction on the dining floor.
• Train staff, update service manuals, and ensure safety procedures.
• Liaise with dining contracts and manage private events.
• Lead by example to build guest relationships and loyalty.
• Monitor labor, schedules, and adherence to budgets.

Skills

Leadership

Staff Training

Time Management

English Communication

Job description

SA Hospitality Group in New York City is seeking an Assistant General Manager to oversee restaurant operations in the absence of the General Manager. The role requires an established hospitality professional who can lead teams, maintain guest satisfaction, and uphold the integrity of the business.

You will manage dining room service, labor, product presentation, and administrative duties, training staff, monitoring safety procedures, and working closely with management to drive performance and