Restaurant GM: Lead Operations & Guest Experience

LifeWorks Restaurant Group; New York (NY); On-site; USD 115,000 - 120,000; Full time

Job summary

LifeWorks Restaurant Group is seeking a General Manager in New York to lead daily operations, inspire a high-performing team, and elevate guest experiences across a made-to-order menu. You will oversee service delivery, staffing, and local partnerships, while driving innovation and ensuring exemplary food and service standards.

Ideally, you hold a bachelor’s degree in a relevant field and have proven experience managing budgets, contracts, and multi-site hospitality operations.

Qualifications

• Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management.
• Strong leadership and team-building abilities to manage a diverse staff.
• Excellent interpersonal skills for client and senior management communication.
• Ability to interpret contract terms and translate into operational improvements.
• Experience in service or hospitality operations with budgeting experience.
• Proven track record of leading through other managers.
• Experience creating and managing a department budget.
• Experience crafting product sales strategies and implementing programs.

Responsibilities

• Leads a team that provides operational expertise and hands-on management.
• Manages client and community relationships at the location to drive satisfaction.
• Builds and leads a management team capable of achieving organizational objectives.
• Recommends methods and resources for service improvement and growth.
• Partners with Finance to manage a budget and improve financial performance.
• Ensures compliance with all regulations and records.
• Adheres to Aramark standards of operation and safety policies.

Skills

Leadership

Budgeting & financials

Operations management

Client relationship management

Staff development

Contract compliance

Education

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management

Job description

LifeWorks Restaurant Group is seeking a General Manager in New York to lead daily operations, inspire a high-performing team, and elevate guest experiences across a made-to-order menu. You will oversee service delivery, staffing, and local partnerships, while driving innovation and ensuring exemplary food and service standards.

Ideally, you hold a bachelor’s degree in a relevant field and have proven experience managing budgets, contracts, and multi-site hospitality operations.