Onsite Resident Services Coordinator | Clerical & Admin

ADP, Inc.; Worcester (MA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Wellness benefits package

Paid time off

Pension program

Training and development opportunities

Job summary

ADP, Inc. in Worcester, MA is seeking a Program Representative - Management to provide front-line clerical and customer service support at the property management office. This full-time onsite role involves answering resident inquiries, processing documents, and maintaining records under supervision.

The ideal candidate has a high school diploma, at least two years in an office setting, and strong skills in MS Office. Bilingual abilities are a plus; occasional overtime may be required.

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Minimum of two years of professional office experience.
• Excellent computer skills, specifically in Microsoft Teams, Word, Excel, and Outlook.
• Exceptional customer service and interpersonal communication skills; calm and personable demeanor and ability to deescalate.
• Ability to read, write, type, speak, and understand English well; bilingual a plus.

Responsibilities

• Answers phones, greets visitors, and responds to resident inquiries promptly and professionally.
• Provides excellent customer service at all times to both internal and external clients.
• Maintains financial records for office (e.g., accounts payable/receivable); prepares deposits.
• Maintains office files and records, such as attendance, tenant records, and lease additions.
• Coordinates annual resident recertification process.
• Prepares documents for tenant orientations and leases.
• Completes tenant move-ins and vacates in the system; assists with the write-off process.
• Identifies and assists in calculating fraud/unreported income.
• Computes rents annually and as needed, in accordance with applicable regulations.
• Prepares correspondence, reports, and other materials as assigned.
• Ensures that office supplies are stocked; prepares and processes purchase orders.

Skills

Excellent customer service

Communication

Multi-tasking

Attention to detail

English proficiency

Education

High school diploma

College degree a plus

Tools

Microsoft Teams

Word

Excel

Outlook

Job description

ADP, Inc. in Worcester, MA is seeking a Program Representative - Management to provide front-line clerical and customer service support at the property management office. This full-time onsite role involves answering resident inquiries, processing documents, and maintaining records under supervision.

The ideal candidate has a high school diploma, at least two years in an office setting, and strong skills in MS Office. Bilingual abilities are a plus; occasional overtime may be required.