Program Representative - Management

The Worcester Housing Authority; Worcester (MA); Híbrido; USD 46 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellness benefits

Pension program

Paid time off

Training & development

Resumo da oferta

The Worcester Housing Authority is seeking a Program Representative - Management to provide clerical and customer service support in the property management office in Worcester, MA. The role is full-time, onsite, with a 37.5-hour schedule.

You will greet visitors, handle inquiries, maintain financial records, coordinate re-certifications, and prepare leases and correspondence. Bilingual candidates are encouraged to apply; AFSCME union; benefits include wellness package and pension.

Qualificações

• High school diploma or equivalent; college degree is a plus.
• At least two years of professional office experience.
• Excellent computer skills in Microsoft Teams, Word, Excel, and Outlook.
• Strong customer service and interpersonal communication; de-escalation ability.
• Ability to sit at a desk, use a computer, and lift up to 15 pounds.

Responsabilidades

• Answers phones, greets visitors, and responds to resident inquiries promptly and professionally.
• Provides excellent customer service to internal and external clients.
• Maintains financial records for the office and processes deposits.
• Maintains office files, tenant records, and lease documents.
• Coordinates annual resident re-certification process.
• Prepares documents for tenant orientations and leases.
• Completes tenant move-ins and vacates in the system; assists with write-off.
• Identifies and assists in calculating fraud/unreported income.
• Calculates rents annually and as needed in accordance with regulations.
• Prepares correspondence, reports, and other materials.
• Ensures office supplies are stocked; processes purchase orders.
• Performs similar job-related duties as assigned.

Conhecimentos

Customer service

Interpersonal communication

Attention to detail

Multitasking

De-escalation

Formação académica

High school diploma

College degree preferred

Ferramentas

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Program Representative - Management

Regular Full Time Clerical Worcester, MA, US

5 days ago Requisition ID: 1061

Salary Range: $25.28 To $25.28 Hourly

About the Position:

Provides clerical and customer service support to the property management office. Acts as the front-line staff for visitors to the property management office, answering questions, providing exceptional customer service, and being a warm and welcoming resource for WHA residents. Completes various administrative tasks related to property management as assigned, under the direction of the Assistant Housing Manager and Property Manager. The Principal Clerk should be highly efficient, have excellent attention to detail, confidentiality, integrity, and be able to multi-task in a busy office.

This is a full-time (37.50 hours/week), fully benefitted, onsite position in Worcester, MA that is part of the AFSCME union. Normal business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The WHA offers a robust wellness benefits package, including generous paid time off, opportunities for training and development, and participation in a pension program. This position may require occasional overtime. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Bilingual candidates are encouraged to apply.

Essential Functions:

• Answers phones, greets visitors, and responds to resident inquiries promptly and professionally.
• Provides excellent customer service at all times to both internal and external clients.
• Maintains financial records for office (e.g., accounts payable/receivable); prepares deposits.
• Maintains office files and records, such as attendance, tenant records, and lease additions.
• Coordinates annual resident re-certification process.
• Prepares documents for tenant orientations and leases.
• Completes tenant move-ins and vacates in the system; assists with the write-off process.
• Identifies and assists in calculating fraud/unreported income.
• Computes rents annually and as needed, in accordance with applicable regulations.
• Prepares correspondence, reports, and other materials as assigned.
• Ensures that office supplies are stocked; prepares and processes purchase orders.
• Performs similar job-related duties as assigned.

Qualifications:

High school diploma or equivalent required; college degree is a plus.

Minimum of two (2) years of professional office experience in a clerical/administrative role.

Excellent computer skills, specifically in Microsoft (Teams, Word, Excel, and Outlook).

Exceptional customer service and interpersonal communication skills; calm and personable demeanor and ability to deescalate.

Ability to compute basic mathematical calculations and to use a calculator.

Strong attention to detail; ability to multi-task, stay organized, and meet deadlines in a busy environment with frequent interruption.

Ability to read, write, type, speak, and understand English well. Bilingual candidates a plus.

Ability to be relied upon to be available for work.

Ability to spend prolonged periods sitting at a desk and working on a computer.

Ability to spend occasional time walking, including climbing stairs.

Ability to occasionally lift up to 15 pounds.

Worcester Housing Authority is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on race, color, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.