Resident Services Coordinator – Property Management

The Worcester Housing Authority; Worcester (MA); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Wellness benefits

Pension program

Paid time off

Training & development

Job summary

The Worcester Housing Authority is seeking a Program Representative - Management to provide clerical and customer service support in the property management office in Worcester, MA. The role is full-time, onsite, with a 37.5-hour schedule.

You will greet visitors, handle inquiries, maintain financial records, coordinate re-certifications, and prepare leases and correspondence. Bilingual candidates are encouraged to apply; AFSCME union; benefits include wellness package and pension.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• At least two years of professional office experience.
• Excellent computer skills in Microsoft Teams, Word, Excel, and Outlook.
• Strong customer service and interpersonal communication; de-escalation ability.
• Ability to sit at a desk, use a computer, and lift up to 15 pounds.

Responsibilities

• Answers phones, greets visitors, and responds to resident inquiries promptly and professionally.
• Provides excellent customer service to internal and external clients.
• Maintains financial records for the office and processes deposits.
• Maintains office files, tenant records, and lease documents.
• Coordinates annual resident re-certification process.
• Prepares documents for tenant orientations and leases.
• Completes tenant move-ins and vacates in the system; assists with write-off.
• Identifies and assists in calculating fraud/unreported income.
• Calculates rents annually and as needed in accordance with regulations.
• Prepares correspondence, reports, and other materials.
• Ensures office supplies are stocked; processes purchase orders.
• Performs similar job-related duties as assigned.

Skills

Customer service

Interpersonal communication

Attention to detail

Multitasking

De-escalation

Education

High school diploma

College degree preferred

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Worcester Housing Authority is seeking a Program Representative - Management to provide clerical and customer service support in the property management office in Worcester, MA. The role is full-time, onsite, with a 37.5-hour schedule.

You will greet visitors, handle inquiries, maintain financial records, coordinate re-certifications, and prepare leases and correspondence. Bilingual candidates are encouraged to apply; AFSCME union; benefits include wellness package and pension.