Onsite Repair Operations Leader (Lean & Quality)

Assurant, Inc.; Mount Juliet (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Assurant, Inc. is seeking a Repair Operations Manager to lead device processing operations at our Mt Juliet, TN facility. You will supervise supervisors and production staff, drive performance against quality, throughput, and SLA targets, and implement systems to track KPIs.

You will oversee continuous improvement initiatives, mentor teams, and ensure a safe and efficient production environment. This onsite role emphasizes Lean methodologies and data-driven decision making.

Qualifications

• 8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments.
• 5+ years of experience leading supervisors and managing frontline operations teams.
• Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies.
• Demonstrated ability to analyze operational data and make informed, data-driven decisions.

Responsibilities

• Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions.
• Drive production performance, ensuring quality, throughput, and SLA targets are met.
• Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs.
• Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives.
• Optimize operations through line balancing, WIP reduction, and process improvements.
• Coach, train, and develop team members; foster a positive, high-performance culture.
• Implement and improve operational systems, procedures, and workforce planning.
• Maintain a safe, compliant, and efficient work environment.

Skills

Data-driven decisions

Leadership

Communication

Problem solving

Excel

Education

Bachelor's degree in Business/Operations/Engineering or related field

Tools

Excel

Business reporting tools

Job description

Assurant, Inc. is seeking a Repair Operations Manager to lead device processing operations at our Mt Juliet, TN facility. You will supervise supervisors and production staff, drive performance against quality, throughput, and SLA targets, and implement systems to track KPIs.

You will oversee continuous improvement initiatives, mentor teams, and ensure a safe and efficient production environment. This onsite role emphasizes Lean methodologies and data-driven decision making.