Repair Operations Supervisor

Assurant, Inc.; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Assurant, Inc. seeks an onsite Repair Operations Supervisor for our DFW facility. You will supervise a team of 15+ hourly staff, prepare schedules, assign tasks, and coordinate workflow to meet production goals.

The role requires leadership in a high-volume environment, strong MS Office skills, and the ability to drive improvements while ensuring safety and quality. Schedule is Monday-Thursday, 6AM-4:30PM, with potential shift flexibility.

Qualifications

• HS Diploma or GED required.
• 3+ years of experience with small electronics repair.
• 3+ years of experience in a leadership role within a fast-paced manufacturing/repair environment.
• Strong knowledge and abilities with MS Office (Word, Excel, PowerPoint).
• Experience in a warehouse, shipping, receiving or related environment.

Responsibilities

• Supervise employees, schedule shifts, assign tasks, and monitor performance.
• Ensure adherence to policies, maintain morale, and train staff.
• Drive process improvements and coordinate new product introductions.
• Act as liaison between teams, shifts, supervisors and departments; liaise with vendors/customers.
• Coach employees with reviews and mentoring; ensure safety and compliance.
• Review production metrics and ensure timely daily shift reports.

Skills

Supervisory experience

MS Office proficiency

Communication skills

Problem solving

Multitasking

Education

HS Diploma or GED

Associates Degree

Tools

Tableau

Lean Six Sigma

Job description

As the repair operations supervisor, you are responsible for supervising employees in our facility, ensuring effective operation by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring the performance of your team. Attention to detail, demonstrated supervisory abilities and proficiency in manufacturing, distribution, inventory, and warehousing processes are crucial experience for this position.

This is an onsite role in our DFW facility with a schedule of Monday-Thursday, 6AM-4:30PM.

What will be my duties and responsibilities in this job?

• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with manager to establish department and company goals and rely on experience, managerial judgment, and innovation to achieve them
• Drive process improvements and coordinate new product introductions
• Act as liaison between teams, shifts, supervisors and departments, and partner with vendor / customer / client representatives
• Accomplish supervisory and human resource objectives such as hiring, performing performance reviews and mentoring / coaching and disciplinary actions
• Manage the team training matrix to ensure accuracy and within compliance based on the individual’s assigned area
• Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics
• Drive engagement across area of responsibility and work with the team to foster a strong engage culture
• Work with manager to review the peakon score and create action plans within the tool
• Meet production operational standards by implementing production, productivity and quality standards
• Work with the site leadership to assist in resolving problems and identifying process improvements
• Meet production financial standards by controlling and minimizing production expenses
• Monitor production performance and ensure all daily shift production reports are completed on time
• Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations
• Conduct periodic one on one meetings with associates to review performance and provide feedback/coaching at a minimum of once a month
• Performs other duties as assigned

What are the requirements needed for this position?

• Must have HS Diploma or GED
• Minimum of 3-years of experience with small electronics repair
• Minimum of 3-years of experience in a leadership role within a fast-pace, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility
• Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
• Prior experience in a warehouse, shipping, receiving or related environment required
• Ability to identify potential process and workflow improvements
• Demonstrated experience with direct supervision and coaching of others
• Must have strong verbal and written communication skills
• Able to successfully interface with all levels of Company personnel as well as external personnel
• High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
• Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
• Driven, goal-oriented, never confuses effort with results
• Ability to multitask in a fast paced, dynamic assembly and logistics environment
• May be required to work across multiple shift

What other skills/experience would be helpful to have?

• Associates Degree
• 3+ years of experience in mobile device repair
• 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment
• Understanding of Lean and Six Sigma methodologies

#AssurantTeamProud