Reapir Operations Manager

Assurant, Inc.; Northern (KY); Hybrid; USD 75,000 - 125,000; Full time

Job summary

Assurant, Inc. is seeking a Repair Operations Manager in Mt Juliet, TN to lead device processing operations in a fast-paced, growth environment.

You will oversee supervisors and technical teams to ensure production goals and customer SLAs are met, while driving continuous improvement and safe, compliant operations. The role requires 8+ years in manufacturing Operations and strong leadership, with Lean/Six Sigma experience and data-driven decision making.

Qualifications

• 8+ years in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments.
• 5+ years of experience leading supervisors and managing frontline operations teams.
• Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies.
• Demonstrated ability to analyze operational data and make informed, data-driven decisions.
• Experience managing an hourly workforce in a fast-paced production environment.
• Strong leadership, coaching, and employee development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Excel and other business reporting tools.

Responsibilities

• Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions
• Drive production performance, ensuring quality, throughput, and SLA targets are met
• Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs
• Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives
• Optimize operations through line balancing, WIP reduction, and process improvements
• Coach, train, and develop team members; foster a positive, high-performance culture
• Implement and improve operational systems, procedures, and workforce planning
• Maintain a safe, compliant, and efficient work environment

Skills

Leadership

Lean

Six Sigma

Data analysis

Communication

Coaching

Problem solving

Time management

Education

Bachelor's degree in Business, Operations, Engineering, Supply Chain, or related field

Tools

Microsoft Excel

Production tracking tools

Job description

## Reapir Operations ManagerApply: Mt Juliet: Full time: Posted Today: End Date: October 26, 2026 (30 days left to apply): R-115489The Repair Operations Manager leads device processing operations in a fast-paced, high-growth environment. This role is accountable for production performance, quality standards, workforce development, and operational efficiency. You’ll oversee supervisors and technical teams to ensure production goals and customer SLAs are consistently met.This is an onsite role in our Mt Juliet TN facility.**What will be my duties and responsibilities in this job?*** Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions* Drive production performance, ensuring quality, throughput, and SLA targets are met* Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs* Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives* Optimize operations through line balancing, WIP reduction, and process improvements* Coach, train, and develop team members; foster a positive, high-performance culture* Implement and improve operational systems, procedures, and workforce planning* Maintain a safe, compliant, and efficient work environment**What are the requirements needed for this position?*** 8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments* 5+ years of experience leading supervisors and managing frontline operations teams* Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies* Demonstrated ability to analyze operational data and make informed, data-driven decisions* Experience managing an hourly workforce in a fast-paced production environment* Strong leadership, coaching, and employee development skills* Excellent communication, organizational, and problem-solving abilities* Proficiency with Microsoft Excel and other business reporting tools* Ability to manage multiple priorities while delivering results in a dynamic environment**What other skills/experience would be helpful to have?*** Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field* Experience in wireless device repair, electronics manufacturing, OEM operations, or mobile device processing* Knowledge of ISO 9001, R2, or similar quality certifications* Familiarity with repair technologies, barcode scanning systems, and production tracking tools* 10+ years of operations or production leadership experience #AssurantProudEBPay Range:$74,600.00 - $124,700.00