Repair Ops Manager: Device Processing & Lean Leadership

Assurant, Inc.; Northern (KY); Hybrid; USD 75,000 - 125,000; Full time

Job summary

Assurant, Inc. is seeking a Repair Operations Manager in Mt Juliet, TN to lead device processing operations in a fast-paced, growth environment.

You will oversee supervisors and technical teams to ensure production goals and customer SLAs are met, while driving continuous improvement and safe, compliant operations. The role requires 8+ years in manufacturing Operations and strong leadership, with Lean/Six Sigma experience and data-driven decision making.

Qualifications

• 8+ years in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments.
• 5+ years of experience leading supervisors and managing frontline operations teams.
• Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies.
• Demonstrated ability to analyze operational data and make informed, data-driven decisions.
• Experience managing an hourly workforce in a fast-paced production environment.
• Strong leadership, coaching, and employee development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Excel and other business reporting tools.

Responsibilities

• Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions
• Drive production performance, ensuring quality, throughput, and SLA targets are met
• Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs
• Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives
• Optimize operations through line balancing, WIP reduction, and process improvements
• Coach, train, and develop team members; foster a positive, high-performance culture
• Implement and improve operational systems, procedures, and workforce planning
• Maintain a safe, compliant, and efficient work environment

Skills

Leadership

Lean

Six Sigma

Data analysis

Communication

Coaching

Problem solving

Time management

Education

Bachelor's degree in Business, Operations, Engineering, Supply Chain, or related field

Tools

Microsoft Excel

Production tracking tools

Job description

Assurant, Inc. is seeking a Repair Operations Manager in Mt Juliet, TN to lead device processing operations in a fast-paced, growth environment.

You will oversee supervisors and technical teams to ensure production goals and customer SLAs are met, while driving continuous improvement and safe, compliant operations. The role requires 8+ years in manufacturing Operations and strong leadership, with Lean/Six Sigma experience and data-driven decision making.