Onsite Program Manager: Client Growth & Operations

The Adecco Group; Village of Upper Brookville (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager in the United States (New York area) to lead client relationships, drive account growth, and manage recruitment teams. You will align with client objectives, oversee KPI/SLAs, and position programs for ongoing success.

Strong focus on customer satisfaction, proactive collaboration, and effective communication across HR, Operations, and procurement will be essential. The role emphasizes strategic leadership and thought partnership with clients.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• A minimum of two to five years of managerial/supervisory experience in the service provider industry is preferred.
• Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

Responsibilities

• Create and develop effective working relationships with key client contacts to foster growth.
• Achieve high client satisfaction through surveys and business reviews.
• Price and sell services (conversions, temporary and perm placement).
• Manage recruitment teams and ensure KPI/SLAs are met.

Skills

Communication

Client relationships

Team leadership

Organizational skills

KPIs & SLAs

Relationship building

Education

High school diploma or equivalent

Tools

MS Office

Word

Excel

PowerPoint

Job description

The Adecco Group is seeking an Onsite Manager in the United States (New York area) to lead client relationships, drive account growth, and manage recruitment teams. You will align with client objectives, oversee KPI/SLAs, and position programs for ongoing success.

Strong focus on customer satisfaction, proactive collaboration, and effective communication across HR, Operations, and procurement will be essential. The role emphasizes strategic leadership and thought partnership with clients.