Onsite Program Manager: Client Growth & Ops

Adecco Group; Bel Air (MD); On-site; USD 65,000 - 118,000; Full time

Job summary

Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs and to drive the strategic, long‑term evolution of the client relationship. You will lead daily recruitment activities, monitor KPIs, and collaborate with client stakeholders to ensure program success and high client satisfaction.

The role requires a high school diploma or equivalent with 5+ years of relevant managerial/supervisory experience in the service provider industry.

Qualifications

• Effective written and verbal communication skills.
• Ability to build and maintain strong client relationships and networks.
• Ability to successfully manage a recruitment team in a fast‑paced environment.
• Excellent organizational, prioritization, and multi‑tasking skills.
• Adept at establishing and managing KPIs and SLAs.

Responsibilities

• Grow & Retain Accounts.
• Create and develop effective working relationships with key client contacts to foster business growth.
• Achieve and maintain high levels of client satisfaction through surveys and reviews.
• Prepare and present monthly/quarterly performance reviews to leadership.
• Price and sell services (conversions, temporary and perm placement).
• Maintain knowledge of target industries, clients, roles, and competition.

Education

High school diploma or equivalent

Job description

Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs and to drive the strategic, long‑term evolution of the client relationship. You will lead daily recruitment activities, monitor KPIs, and collaborate with client stakeholders to ensure program success and high client satisfaction.

The role requires a high school diploma or equivalent with 5+ years of relevant managerial/supervisory experience in the service provider industry.