Onsite Program Manager: Client Growth & Ops

Adecco Group; East Norwich (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid time off

Job summary

Adecco Group in the United States seeks an Onsite Manager to be the primary client contact and guide the strategic evolution of the program. You’ll oversee daily recruitment, measure performance against KPIs, and nurture a collaborative partnership aligned with the client’s objectives.

The role requires 5+ years of managerial experience in service industries, excellent client‑facing communication, and strong organizational skills.

Qualifications

• Strong client-facing communication and relationship-building skills.
• Proven track record in managing teams and delivering service levels.
• Knowledge of recruiting practices and compliance with laws.

Responsibilities

• Grow & Retain Accounts
• Create and develop relationships with key client contacts
• Maintain high client satisfaction through surveys and reviews
• Prepare and present performance reviews to leadership
• Price and sell services and manage conversions, temp and perm placements
• Meet KPIs and SLAs; drive continuous process improvements
• Understand client business and staffing needs

Skills

Client relationships

Communication

Team leadership

KPIs & SLAs

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Adecco Group in the United States seeks an Onsite Manager to be the primary client contact and guide the strategic evolution of the program. You’ll oversee daily recruitment, measure performance against KPIs, and nurture a collaborative partnership aligned with the client’s objectives.

The role requires 5+ years of managerial experience in service industries, excellent client‑facing communication, and strong organizational skills.