Onsite Program Manager - Client Growth & Operations

Adecco Group; Village of Muttontown (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs and to drive the strategic evolution of the client engagement. You will align with the client’s objectives, coordinate daily recruitment activities, track KPIs, and foster a collaborative partnership that enhances service delivery.

You will grow and retain accounts, build relationships with HR and Operations, lead a recruitment team in a fast-paced environment, and present regular business reviews

Qualifications

• High school diploma or equivalent required.
• 5+ years of managerial/supervisory experience in the service provider industry preferred.
• Proven track record in customer service and client relationships.

Responsibilities

• Grow & Retain Accounts.
• Create and develop effective working relationships with key client contacts (HR, Operations).
• Achieve high levels of client satisfaction via surveys and reviews.
• Present monthly/quarterly business/performance reviews to leadership.
• Price and sell services (conversions, temporary and permanent placements).
• Lead and manage a recruitment team in a fast-paced environment.
• Maintain KPIs and SLAs and monitor program performance.
• Understand client business, staffing needs, culture, and program expectations.
• Escalate client issues to Client/Operations/HR managers as needed.

Job description

Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs and to drive the strategic evolution of the client engagement. You will align with the client’s objectives, coordinate daily recruitment activities, track KPIs, and foster a collaborative partnership that enhances service delivery.

You will grow and retain accounts, build relationships with HR and Operations, lead a recruitment team in a fast-paced environment, and present regular business reviews