Onsite Program Manager — Client Growth

The Adecco Group; Rising Sun (MD); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is looking for an Onsite Manager to serve as the primary client contact and align the program with the client’s objectives. You will lead daily recruitment activities, influence strategy, and ensure a strong collaborative partnership.

You will drive customer satisfaction, present monthly/quarterly performance reviews, and maintain a robust network of industry contacts. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent with 5+ years of managerial experience in a service provider environment.
• Proven ability to manage client relationships and recruit teams in a fast-paced setting.
• Track record of achieving customer satisfaction and meeting/exceeding KPIs and SLAs.

Responsibilities

• Create and develop effective relationships with client contacts to grow the business.
• Maintain high client satisfaction and conduct business reviews (QBR/QPR).
• Price and sell services; grow and retain accounts while optimizing fill rates and NPS.
• Lead recruitment activities, monitor KPIs/SLAs, and report trends.
• Serve as escalation point for client, procurement, and HR concerns.

Skills

Client relationships

Recruitment team management

KPI / SLA management

MS Office

Communication skills

Organizational skills

Strategic planning

Education

High school diploma

Tools

MS Office

Job description

The Adecco Group is looking for an Onsite Manager to serve as the primary client contact and align the program with the client’s objectives. You will lead daily recruitment activities, influence strategy, and ensure a strong collaborative partnership.

You will drive customer satisfaction, present monthly/quarterly performance reviews, and maintain a robust network of industry contacts. Strong communication and organizational skills are essential.