Onsite Program Lead: Grow Key Accounts & Partnerships

The Adecco Group; Village of Pelham Manor (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k plan

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs. You will lead recruitment operations, monitor KPIs, and build collaborative partnerships with client HR and Operations teams in the United States.

The role emphasizes client retention, service excellence, and strategic program growth. You will oversee daily fulfillment activities, develop strong networks in the staffing industry, and position teams for continued success.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5+ years relevant work experience; managerial/supervisory experience preferred.
• Strong written and verbal communication; capable of building client relationships and networks.

Responsibilities

• Serve as the primary client contact for Adecco programs and escalation point for client questions.
• Oversee daily recruitment and fulfillment activities to meet KPIs and SLAs.
• Develop and maintain relationships with key client contacts (HR, Operations) to drive growth.
• Prepare and present monthly/quarterly business reviews to leadership.
• Price and sell services, including conversions, temporary and perm placement.
• Ensure client requirements and credit terms align with contracts and SLAs.

Skills

Client relationships

Communication skills

Team management

KPIs & SLAs

Recruitment leadership

Organizational skills

Education

High school diploma

5+ years relevant experience

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs. You will lead recruitment operations, monitor KPIs, and build collaborative partnerships with client HR and Operations teams in the United States.

The role emphasizes client retention, service excellence, and strategic program growth. You will oversee daily fulfillment activities, develop strong networks in the staffing industry, and position teams for continued success.