Onsite Program Lead — Client Growth & Operations

The Adecco Group; Butlertown (MD); On-site; USD 68,000 - 118,000; Full time

Job summary

The Adecco Group in Maryland is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs. You will align with the client’s objectives and build a collaborative partnership to drive long-term program success.

Responsibilities include managing recruitment activities, monitoring KPIs, retaining clients, and positioning teams for growth. You will price services, nurture industry networks, and ensure service levels meet agreed targets.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• Minimum of two to five years of managerial/supervisory experience in the service provider industry.
• Proven track record of increasing customer service levels and satisfaction.
• Effective written and verbal communication skills.
• Ability to manage a recruitment team in a fast-paced environment.
• Knowledge of current recruiting practices compliant with federal and state laws.
• Proficiency in MS Office and ability to learn new software.

Responsibilities

• Create and develop effective working relationships with key client contacts.
• Achieve and maintain high levels of client satisfaction via surveys and reviews.
• Prepare monthly/quarterly business/performance reviews to leadership.
• Price and sell services including conversions, temporary and perm placement.
• Grow and retain accounts while maximizing fill rate and NPS.
• Report and interpret data and trends.
• Understand client business, staffing needs, culture, and expectations.

Skills

Client relationship

KPIs/SLAs

Recruitment team management

Communication

Pricing & sales

MS Office

Education

High school diploma

Tools

MS Office

Job description

The Adecco Group in Maryland is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs. You will align with the client’s objectives and build a collaborative partnership to drive long-term program success.

Responsibilities include managing recruitment activities, monitoring KPIs, retaining clients, and positioning teams for growth. You will price services, nurture industry networks, and ensure service levels meet agreed targets.