Onsite Printer Operations Manager

Xerox Corporation; Westerville (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Xerox Corporation is seeking an onsite Customer Support Specialist in Westerville, Ohio. This role involves managing day-to-day printer fleet operations and serving as the first point of contact for customer inquiries and escalations. The ideal candidate would possess strong customer service skills, effective communication, and an aptitude for problem-solving. Responsibilities include handling printer issues, coordinating installations, and maintaining a high level of customer satisfaction. A background in printer hardware and advanced Excel skills are beneficial.

Qualifications

• Responsible for first-level customer escalations and printer issue management.
• Must demonstrate high customer service skills and problem-solving abilities.
• Experience in interfacing with customers to resolve technical issues.

Responsibilities

• Manage all first level customer escalations effectively.
• Coordinate printer installations, configurations, and service calls.
• Maintain documentation and relationship with customer for satisfaction.

Skills

High customer service skills

Communication of complex ideas

Problem-solving skills

Ability to work independently

Organizational skills

Education

Working knowledge of printer hardware

Advanced MS Excel Skills

Job description

Xerox Corporation is seeking an onsite Customer Support Specialist in Westerville, Ohio. This role involves managing day-to-day printer fleet operations and serving as the first point of contact for customer inquiries and escalations. The ideal candidate would possess strong customer service skills, effective communication, and an aptitude for problem-solving. Responsibilities include handling printer issues, coordinating installations, and maintaining a high level of customer satisfaction. A background in printer hardware and advanced Excel skills are beneficial.